Privacy Policy

Candy Cloud Privacy Policy

At Candy Cloud, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. As an online store specializing in vaping products, we understand the importance of safeguarding your data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase. By using our services, you consent to the collection and use of your data as outlined in this Privacy Policy.

1. Information We Collect

When you interact with Candy Cloud, whether browsing our vaping devices, e-liquids, accessories, or placing an order, we may collect the following:

Personal Information

• Full Name
• Email Address
• Billing and Shipping Address
• Phone Number
• Payment Information (e.g., credit/debit card details, PayPal)
• Purchase History and Preferences (e.g., vape kits, e-liquids, coils, accessories)

Non-Personal Information

• Browser Type and Version
• Device Type and Operating System
• IP Address
• Cookies and Usage Data (see "Cookies and Tracking" section below)

2. How We Use Your Information

We use the collected information to provide and improve our services at Candy Cloud:

• Order Fulfillment: To process and deliver your vaping products efficiently.
• Customer Support: To assist with inquiries, returns, or exchanges related to our products.
• Marketing: To send personalized offers, promotions, and updates based on your preferences and purchase history. You can opt out of marketing communications at any time.
• Payment Processing: To securely process transactions made on our website.
• Service Improvement: To enhance your shopping experience, including website usability and product offerings.

3. How We Protect Your Information

Candy Cloud prioritizes the security of your data. We use advanced technologies to safeguard your information, including:

• Encryption: All sensitive data, including payment information, is encrypted using Secure Socket Layer (SSL) technology.
• Secure Payment Gateways: Payments are processed through trusted providers to ensure security.
• Regular Monitoring: We routinely assess our website for vulnerabilities to prevent unauthorized access or breaches.

We are fully compliant with the General Data Protection Regulation (GDPR) for residents of Ireland and the EU.

4. Cookies and Tracking Technologies

Candy Cloud uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and improve functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functions like cart management and checkout.
• Analytics Cookies: Help us understand website usage and improve user experience (e.g., Google Analytics).
• Marketing Cookies: Allow us to show you personalized ads and promotions across third-party platforms (e.g., Google Ads, Facebook Pixel).

You can manage or disable cookies in your browser settings, but note that doing so may limit website functionality.

5. Sharing Your Information

Candy Cloud does not sell or trade your personal information. We may, however, share it with trusted third-party service providers for specific purposes, such as:

• Payment Processing: To securely process your transactions (e.g., PayPal, Stripe).
• Shipping Providers: To deliver your orders (e.g., An Post, DPD).
• Marketing Platforms: To send promotional emails or targeted ads (e.g., Mailchimp, Google Ads).

All third-party providers are required to keep your data confidential and use it only for the services we define.

We may also disclose your information when required by law or in response to legal processes, such as subpoenas or government requests.

6. Your Rights and Choices

As a customer of Candy Cloud, you have several rights regarding your personal data, particularly under GDPR:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request that we delete your data, subject to certain conditions.
• Withdraw Consent: Revoke consent for data processing (e.g., marketing communications).
• Opt-Out of Marketing: Click "unsubscribe" in our emails or contact us directly.

If you have concerns about how we handle your data, you may lodge a complaint with the Irish Data Protection Commission.

7. Third-Party Links

Our website may include links to third-party sites, such as manufacturers or service providers. Candy Cloud is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies.

8. Children’s Privacy

Candy Cloud does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will delete it promptly.

9. International Transfers

Since Candy Cloud operates globally, your data may be transferred to servers outside Ireland and the European Economic Area (EEA). We ensure all transfers comply with GDPR standards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated. We recommend reviewing this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Candy Cloud
Email: info@candycloud.ie
Phone:+353 89 946 4278